Frequently Asked Questions

Get answers to common questions about Platinum Card.

Most clients achieve platinum in one to three sessions depending on starting color, hair health, and previous color. We'll perform a consultation and strand test, then space sessions four to six weeks apart when multiple lifts are necessary to protect integrity.

Yes - Platinum Card can be safely applied to previously colored or darker hair with a thorough consultation, strand testing, and staged lifting. We employ bond-repair treatments and tailored processing times to reduce risk and preserve hair strength throughout the lightening.

Maintain platinum by using a purple or silver shampoo once or twice weekly, sulfate-free cleansers, and weekly bond-building masks. Avoid excessive heat, use UV protection, and book toning appointments every four to eight weeks to keep cool, even color.

Any lightening carries some risk, but our Platinum Card minimizes damage through careful sectioning, controlled processing, and professional bond-repair systems. Pre-service assessments and at-home care plans further reduce breakage; we'll outline realistic expectations for each individual.

Toning typically lasts four to eight weeks depending on hair porosity, styling habits, and product use. Purple shampoos extend cool tones between visits, while more frequent washes, chlorinated pools, and sun exposure can necessitate earlier toning touch-ups.

Yes - we retail professional at-home products tailored for platinum hair, including purple shampoo, sulfate-free cleansers, deep conditioners, and bond-repair treatments. Your stylist will recommend a custom kit and usage schedule to preserve tone and strength between salon appointments.